• No outdoor shoes regardless of the weather/season. Unless you already have dance shoes, please bring an extra pair of clean non-marking indoor shoes. You can also dance in socks if you’d like. No barefoot. This helps us keep the dance floor clean and makes dance shoes last longer as well. Thank you for your cooperation.
• Please wear comfortable clothing that doesn’t restrict your movement. It is up to you whether you want to dress up or be more casual or sporty, whatever makes you feel most comfortable.
• Please observe personal hygiene (e.g., taking a shower before classes, using deodorant or an alternative to it, keeping your body and hair clean, use a clean towel to wipe off your sweat during the class as necessary). You are dancing with a partner and it is important to be respectful to yourself and others and have good hygiene.
• Please do not use an excessive amount of perfume as many people have allergies. Let’s make sure everyone is comfortable.
• Please wash your hands and use hand sanitizer before and after class to stay safe and healthy and prevent the likelihood of infections.
• Cell phones must be off or in silent mode during the classes. You’ll get the most out of your learning if you block distractions. If you must use your cell phone during a group or a private class, please leave the dance floor area. Please note that you won’t be able to make up the “lost” time.
• Observing classes is allowed for a maximum of 5 minutes unless otherwise specified by Access Ballroom staff. We believe that all dancers should be able to feel comfortable in our dance school and having spectators can be distracting.
• No filming by students and guests unless the Access Ballroom staff approve. The choreography of your favourite teachers is intellectual property that belongs to them and the studio. Distribution or sharing of this material requires permission and credit.
• Access Ballroom is an inclusive place and we do not tolerate discrimination and harassment. Appropriate measures will be taken in cases of such behaviour.
• Access Ballroom reserves the right to remove a student from class if they show up intoxicated/high or in cases of inappropriate comments/remarks, misconduct or harassment towards the studio, other students, the staff, guests, etc. No refunds will be issued for the missed class as well as no make-up classes permitted.

Late Policy

The first 10 minutes of class are the most important as they set the tone for the entire class and give you the foundation of the steps you will be working on during the class, whether you are a beginner or an advanced dancer. We don’t let latecomers into class 10 min after the class has started. No make-up classes or refunds will be issued for the missed class.

Class Cancellation and Rescheduling Policy

We understand that things may come up, and are happy to offer flexibility in terms of scheduling your lessons. We ask for 48-hour advance notice if you have to cancel or reschedule a private lesson. We do offer one opportunity to keep your lesson if you are able to reschedule your private for a day before a Sunday of the same week, provided that there is availability. If you fail to provide a 48-hour notice or reschedule within the same week (Sunday-Saturday), you will be charged the full private lesson amount, no exceptions. If you miss the already rescheduled class, you will be charged the full private lesson amount. Private lessons can be re-scheduled with more than 48-hour notice at no additional cost.

We require 24 hours for any group class cancellation if you have an Intro Dance Program to avoid losing the lesson. Group lessons can be re-booked at no additional cost with over a 24-hour notice for students on Intro Dance Programs.

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